We can offer support in one of two ways:
Remote Access
We can also remote access into your computer by following the steps below
NOTE: You will need to notify us by phone prior to performing this step
Step 1
Contact us by phone at the numbers listed below so that we can remotely access your workstation to allow us to troubleshoot an issue:
Step 3
Under "Customer Access, click on "Open Customer Page"
![](https://cdn.prod.website-files.com/5f8620b80513e3094bed5b4a/5fd808d1a4a2f927bdcb3dcd_SimpleHelp-arrow.jpg)
Step 4
Click on "Download Remote Support" and install the downloaded software
![](https://cdn.prod.website-files.com/5f8620b80513e3094bed5b4a/5fd80c446cae3d64f44d02e4_Download%20Remote%20Support.jpg)
Step 5
Login into the system:
![](https://cdn.prod.website-files.com/5f8620b80513e3094bed5b4a/5fd80d067137053ccc3199f3_step_05.jpg)